Chatbots · February 2024Gaffe level: Blunder
Air Canada Had to Pay Up After Its Chatbot Invented a Refund Policy
Air Canada's chatbot told a grieving passenger he could claim a bereavement discount after buying his ticket. The airline refused the refund, then lost at the tribunal. Its defense, that it could not be held liable for its chatbot's words, did not fly.
Source: BBC
AI-Guided Ultrasound Gave Most Suspected Blood-Clot Patients an Answer Within 30 Minutes
In a 3-month pilot at Chelsea and Westminster Hospital, AI-guided ultrasound ruled out blood clots in 97 of 120 suspected DVT exams, with most patients getting a clinical decision within 30 minutes. Waits for positive diagnoses fell from 19 hours to 9, and scans reported within the 4-hour window rose from 18% to 51%.
Source: Chelsea and Westminster Hospital