Chatbots · September 2026Gaffe level: Typo
Chipotle's AI chatbot Pepper stonewalls a customer over a refund
A customer whose Chipotle delivery order arrived wrong got trapped in a loop with the Pepper AI chatbot, which kept declaring her ineligible for compensation and closing the chat, until she found a human phone number on Reddit. The bot did its job perfectly, if the job was never paying anyone anything.
Source: Threads (@laurenmorrill)
AI-Guided Ultrasound Gave Most Suspected Blood-Clot Patients an Answer Within 30 Minutes
In a 3-month pilot at Chelsea and Westminster Hospital, AI-guided ultrasound ruled out blood clots in 97 of 120 suspected DVT exams, with most patients getting a clinical decision within 30 minutes. Waits for positive diagnoses fell from 19 hours to 9, and scans reported within the 4-hour window rose from 18% to 51%.
Source: Chelsea and Westminster Hospital