Bot Gaffe bots gone wild, catalogued

Chatbots · September 2026

DHL's AI assistant answers a delivery question with deep breathing

Asked what happens if nobody is home for a parcel, the DHL eCommerce virtual assistant first pleaded confusion, then prescribed 'Take a deep breath.' When the baffled customer typed 'Im sorry?', the bot graciously replied, 'That's all right. I forgive you.' The parcel's whereabouts remain a mystery.

Source: Instagram

chatbotcustomer servicefail

← All gaffes