Chatbots · September 2026Gaffe level: Blunder
Shoppers Across Asia-Pacific Are Bailing on Customer-Service Bots That Can't Remember the Conversation
Tech Edition reporting found Asia-Pacific consumers abandoning AI customer service chats because the bots cannot remember what was said earlier in the same conversation, forcing repetition and escalation to human agents. Goldfish memory, but make it enterprise software.
Source: Renascence
An AI-Designed Bird Flu Vaccine Gave Complete Protection in Animals
Cambridge researchers and spinout DIOSynVax used AI to design a broad-spectrum bird flu vaccine from global virus genome data. In animal trials it fully protected mice and ferrets against diverse variants that have caused human infections, while the stockpiled WHO vaccine protected only about half. Human trials are the next step.
Source: Medical Xpress