Chatbots · October 2026Gaffe level: Blunder
Walmart's AI Support Bot Trapped a Customer in a Loop Until She Deleted Her Account
Wirecutter writer Ivy Liscomb tried to cancel her Walmart delivery subscription online, but there was no cancel button. She called support and spent over an hour trapped with 'Walmartbot,' which insisted she could cancel online, then offered her only two options: reload the page or delete her account. The bot also forgot her issue after every few questions. She deleted her account.
Source: Inc
One Robot Team Completed Four Prostate Surgeries in a Single Day, an Australian First
Fiona Stanley Hospital became the first public hospital in Australia to complete four robotic-assisted prostatectomies in one operating list, double the national average of two, using a single da Vinci robot and theatre team. Patients were discharged as early as the next morning with no intensive care stay, and the hospital says the efficiency gain will shorten elective surgery wait times.